How do clients book, cancel, or reschedule online?

When Booking is active and online booking is on, clients book from the Book module on your Sloud Site. They choose a service, staff when required, a time slot, and enter their details.

Turn online booking on

Publish Site, enable the Book module, then open Booking → Settings and turn on Online booking. Optional: Auto-confirm online bookings so requests land as Confirmed instead of waiting for you to accept.

Deposits on Site

Under Booking → Settings, turn on deposit for online bookings when you want clients to pay before the visit. They pay with Sloud Checkout on the booking confirmation step. If online deposit is off, clients submit a request without paying online — you collect later in Sloudfront.

Cancel or reschedule from the Site

Confirmation and reminder emails include Manage booking. Clients open that link (or your Site’s manage booking path), enter the booking reference and email or phone from the booking, then Cancel or Reschedule while the appointment is still open.

What you see in Sloudfront

Online bookings appear under Booking → Appointments and Schedule with source Online. Open an appointment to confirm, edit, collect payment, check in, complete, cancel, or mark a no-show when that action is available.